Water companies need assurance they are taking the most effective approach for fittings inspections at customer properties. A good practice guide, developed with DWI, will offer a standard approach for adoption.
With a significant proportion of non-compliances attributed to customers’ plumbing installations, water companies often need to carry out fittings inspections on customer sites. Such inspections sometimes fail to meet DWI expectations, risking increased scrutiny from DWI. There is a need for a good practice guide for undertaking an effective fittings inspection. This work will have the backing of DWI, and complement initiatives water companies have already put in place.
A Good Practice Guide can provide more reliable and consistent inspections, which will:
- Demonstrate due diligence to the regulator, and to customers.
- Increase the likelihood of correctly identifying problematic installations.
- Reduce costs of repeat inspections as a result of getting it right first time.
WRc will coordinate input from water companies, DWI and WRAS, to develop a technical guidance document for conducting an effective fittings inspection. The study will identify good practice by reviewing relevant company procedures, and then incorporate the views of regulators on the quality of investigations conducted by water companies. The guidance will be written with sufficient detail for water companies to apply a consistent approach to an investigation.
A collaborative study involving regulators and WRAS will give water companies confidence that they comply with regulatory requirements, and are achieving the most effective inspections possible. Similar work to improve coliform investigations for UKWIR and DWI has led to the adoption of better practice by water companies.